Frequently asked questions
Quick answers about orders, delivery, returns and caring for your ElarionLiving pieces.
How can I track my order?
Use the Order Tracking page with your order ID and billing email. We also send tracking information by email when your order is dispatched.
How long does delivery take?
Orders are generally prepared within 2–4 business days. Transit time depends on your location, product size and carrier serviceability.
Can I change or cancel an order?
Contact us as quickly as possible. Changes or cancellations are possible only before the order enters packing or dispatch.
What if my order arrives damaged?
Contact us within 48 hours with your order number and clear photographs of the item, outer packaging and shipping label. Please retain all packaging while we review the issue.
Do handcrafted products vary?
Yes. Natural grain, tone, texture and small handmade variations give each piece its individual character and are not considered defects.
How do I request a return?
Email customer care within 7 days of delivery with your order number and reason. Eligible items must remain unused and in their original condition and packaging.
When will I receive my refund?
Approved refunds are initiated after the returned item is received and inspected. Your bank or payment provider may need additional time to credit the amount.
How should I care for wooden pieces?
Wipe with a soft, slightly damp cloth and dry promptly. Avoid soaking, dishwashers, harsh chemicals, prolonged sunlight and direct heat.
Still need a hand?
Our customer-care team will be happy to help.